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Want to Listen Like a Pro? Here’s How.

Today is "Free Listening Day," an event scheduled by Urban Confessional to be part of National Conversation Week.  I'll be holding up a "Free Listening" sign in downtown Annapolis to see what's on people's minds. For me, listening skills are critical both for my personal and professional life.  I look for every opportunity to develop my ability to listen--quietly, with an open heart and mind, and without my own agenda, judgment or interpretations creeping in. The first part is easy.  Close mouth, open heart. It's the "open mind" part that trips most of us up. We've been taught to listen [...]

Using Emotional Data at Work

In this ten-minute video, I riff with burnout prevention coach Travis Roznos about using emotional data at work, and tell a story about what happened when one client, an elite sales executive, didn't recognize an emotional trigger.   After the video, I'll describe how that same sales executive turned the situation around.  (And I promise better lighting in the next video!) Identify the Trigger, Question the Narrative, and Change the Mindset Shortly after this video interview, I had another session with "Bono," my rockstar client.  He recognized that the son had triggered a fear of failure, which caused [...]

By |2018-10-08T20:32:49+00:005:19 pm|Emotional Intelligence|0 Comments

Avoiding “Nightmare” Hires: A Case Study

How to Employ Emotional Intelligence to Build Your Team and Boost Your Career Have you noticed that those who hire the best talent tend to have the most successful careers? Emotional intelligence (EQ) is the key: understanding and practicing the EQ skills that support decision-making increases your confidence level, gets you through the hiring process quicker, and allows you to onboard an enviable share of top talent. Here’s how one hiring manager bypassed common pitfalls and employed emotional intelligence to make a successful hire. Follow her lead to create your own dream team. Avoid Turning a Blind Eye to Red [...]

How to Re-Energize Stalled Career Growth

Despite our fondest wishes, career progress isn’t always a straight, upward trajectory. For most of us, it looks more like the Colorado Plateaus, which the folks at Encyclopedia Brittanica (remember them?) describe as “dominated by high mountains … gashed by river canyons or scarred with dry gullies … great shallow basins, sunken deserts, picturesque buttes and mesas, and rare verdant sections of valley.” I don’t know about you, but that’s a pretty accurate description of the vast and ever-changing landscape of my career. Steep learning curves. Deep river canyons where powerful external forces sweep me along at a terrifying pace [...]

The Hurry in Your Head

A New York Times Op-Talk blog got me thinking about a common theme among my clients and friends: chronic overwhelm. The article focuses on breathing, reframing and working less as solutions, but in my experience, those can be helpful only after we’ve gone a bit deeper. Throughout my career, I created unmanageable to-do lists that at best simply paralyzed me, and at worst left me feeling lonely and inadequate.  I rushed around chasing my impossibly long list of daily goals and failed, leaving me exhausted, disappointed, and chronically late. Day by day, I created a habitual downward spiral, suffering the [...]